When it comes to watch repair, UK consumers need to be well-informed to ensure their valuable timepieces receive the best care.
Whether your watch is a cherished heirloom or a daily accessory, knowing what to look out for can save you money, frustration, and preserve your watch’s longevity.
As the leading watch repair service provider in the UK, we’ve put a list together of the top 10 things to consider when getting your watch repaired.
1. Identify the Problem Accurately
Before seeking repair, understand the issue your watch is facing. Common problems include poor timekeeping, rattling sounds, moisture under the crystal, skipping second hand, or physical damage like cracked glass or a stuck crown.
Knowing the symptoms helps you communicate clearly with the repairer and avoid unnecessary work.
2. Choose a Reputable Repair Service
Not all watch repairs are equal. Look for repairers with proven expertise, certifications, and good customer reviews, like ourselves. In the UK, many services offer warranties on repairs, which is a good indicator of quality. Avoid cheap, unqualified repairers as poor past repairs can worsen your watch’s condition.
3. Understand the Type of Repair Needed
Watch repairs vary from simple battery replacements to complex mechanical overhauls. For example, battery replacement is straightforward but must be done carefully to maintain water resistance, especially for waterproof watches. More intricate repairs like mechanical overhauls require expert horologists who can dismantle, clean, oil, and reassemble your watch properly.
## 4. Beware of Water Damage
Water exposure is a major cause of watch damage. If you notice condensation inside the watch or droplets under the glass, seek immediate repair to prevent rust and corrosion. Always ensure the crown is fully screwed down before exposure to water, and avoid submerging non-waterproof watches.
5. Check for Crystal and Crown Condition
The watch crystal protects the dial and internal mechanisms. Scratches or cracks not only spoil the look but can compromise the watch’s integrity. Similarly, a loose or stuck crown affects usability and can allow moisture inside. Crystal and crown repairs or replacements are common and essential to maintain your watch’s function.
6. Consider Strap and Bracelet Repairs
A worn or broken strap can affect comfort and style. Leather straps may need replacement after wear and tear, while metal bracelets can often be polished or repaired. Some repair services offer on-the-spot strap repairs or replacements, which can be convenient.
7. Confirm the Repair Process and Parts Used
Ask about the repair procedure, including disassembly, cleaning, parts replacement, assembly, and calibration. Ensure that genuine or high-quality parts are used, especially for branded watches, to maintain value and performance. Some repairs, like crystal replacement, require specific tools and adhesives to ensure a proper fit.
8. Understand the Cost and Timeframe
Watch repair costs vary widely depending on the complexity. Simple fixes like battery replacement are inexpensive, while mechanical overhauls and water damage repairs can be costly and time-consuming. Get a clear estimate upfront and ask about turnaround times to avoid surprises.
9. Regular Maintenance is Key
Prevention extends your watch’s life. Regular servicing, including cleaning, lubrication, and timing adjustment, keeps your watch running smoothly and prevents major repairs. Many UK repairers recommend servicing every 3-5 years depending on the watch type.
10. Use Convenient Services When Possible
Some UK services, like Viva Watches, offer drop-off, collection, and even doorstep small repairs, adding convenience to the repair process. Consider such options if you prefer minimal disruption or have multiple watches needing attention.
